Delivery and Returns

DELIVERY INFORMATION

Your order/s that have been paid will reach you within 2-10 business days depending on the stock status. When the product is shipped; you will be notified via e-mail and SMS according to the information you have shared. For this reason, we kindly ask you to share your e-mail and phone information correctly in the customer information section.

After the cargo is shipped, the delivery time to you is 2-5 business days. If there is a delay or change in the delivery date; current shipment information will be shared with you by e-mail. For other questions, you can reach us at info@ekodoku.com.

RETURN INFORMATION

You can send back the products you want to return, provided that they are unused and have not lost their resalability, by sending us a return request via info@ekodoku.com within 7 business days from the date you received the order, together with their original packaging. Products must be returned in the same condition they were received. If appropriate conditions are not met; the product/s will be sent back to you. Shipping costs in returns belong to the customer.